ServiceCRM^TM

Xtime gives service departments "airline caliber" appointment scheduling. Using Xtime’s industry-leading solution, automotive dealerships give their service customers the power and convenience of online, self-service appointment scheduling. This convenient, browser-based solution schedules the customer’s service appointment in real-time, as opposed to the typical "appointment request form" of a typical DMS solution. For the service department manager, Xtime provides comprehensive service schedule management, enabling service advisors to serve customers and sell services better.

Since 2003, Xtime has been the exclusive technology provide for DaimlerChrysler’s eScheduling service, the online scheduling service for DaimlerChrysler’s network of 4,200 dealerships across the United States. Dealers report that Xtime has enabled them to drive the profitability of their service operations through increased customer loyalty, a greater number of RO’s per month, and a higher average RO through improved upselling.

Xtime provides a complete solution, with features designed to improve the efficiency and convenience of the service experience for vehicle owners, service managers, service advisors, and other employees across the dealership. Vehicle owners appreciate the convenience of online appointment scheduling. Just as importantly, dealers report that Xtime delivers significant bottom-line benefits across the dealership.

One of the greatest advantages of Xtime is that it works seamlessly with dealers’ existing DMS solutions. More than simply extracting data from the DMS, Xtime can input appointments and related data into the DMS. This capability sets Xtime apart from all other online solutions for automotive dealers.