- Real-time 24/7 online scheduling
- Complete call center automation
- Sophisticated web-based service marketing
- Advanced shop management tools
- Certified real-time integration with R&R and ADP
Advanced technology to deliver world-class BMW service
You know it and your customers know it: The BMW experience should transcends the car itself, at all touch points, but especially when owners call you for certified BMW service.
In today’s web-enabled world, those expectations are higher than ever, and you may not get a second chance. Customers today expect a 24 by 7 retail service experience. They want to know what services you offer, when they are available and when they are completed and they want to access and manage this information at their convenience. Customers have come to expect and demand this level of service and the BMW experience should deliver on these expectations.
How BMW’s highest-rated Centers boost CSI...
As a preferred BMW vendor, Xtime now partners with BMW Centers across North America to give BMW owners more of the best-in-class service they expect, while delivering higher CSI ratings and more revenues to participating dealerships.
In fact, Checkered Flag BMW in Virginia Beach has used Xtime’s ServiceCRM™ since 2006 and is now BMW’s highest-rated center for customer satisfaction in sales and service.
...And add brand new service customers
As the data from currently enrolled dealers makes clear, BMW owners place a high value on convenience. So much so that BMW dealers using Xtime attract brand new customers via their online scheduling system. Participating BMW Centers add an average of 12 brand new customers and averaged $8,500 in new CP revenue per store per month — enjoying a solid 8-to-1 monthly ROI just on web-generated new customer RO’s alone.
Online Scheduling & Beyond:
The First Complete Service Management & CRM Solution
Since 2005 Xtime has provided sophisticated automotive service management solutions that free both you and your customers from needless phone calls and waiting time. By adopting this system that deploys easily in any BMW Center, you’ll see benefits that resonate throughout your entire dealership:
- Service advisors spend less time on the phone and more time delivering the impeccable and personalized customer service BMW owners expect.
- Service managers improve capacity management at all levels, thanks to customized tools for accessing up-to-the-minute information on resource capacity and advisor availability.
- Dealership managers and owners capture more lost revenue by boosting the percentage of customers who actually return for service after the sale.
- Sales managers can show customers yet another great benefit to BMW ownership — the power and convenience to schedule service as effortlessly as making an airline reservation
- Marketing managers have access to advanced tools for leveraging data to create more relevant one-on-one communications that enhance loyalty and cut costs.
Proof of Performance:
More Efficiency, Higher Conversions, Added Revenues
Hundreds of automotive dealerships throughout North America have booked millions of service appointments through Xtime – and the results speak for themselves:
Average of $30,000 CP revenue per store from web appointments.
12 brand new customers per month for an average of $8,400 in CP revenue.
8-to-1 monthly ROI – just from new customers alone.
Plus, eliminate dropped service calls, maximize shop utilization, improve dollars per RO and increase CSI.
And all delivered through a convenient web-based application for one fixed fee of less than $20 per day
Xtime in action: A case study
Kelly BMW, Columbus Ohio
Since introducing Xtime in 2005, Kelly BMW has increased average monthly service hours by 60% with a corresponding boost in service revenues. Kelly’s Parts and Service Director Bill Fyffe explains why:
A better understanding of the service value
"Today, 25% to 35% of our service customers make their appointments online. That means that somewhere between a quarter and third of our Service Advisors’ time – time they would have spent on the phone scheduling appointments – can now be spent answering customers’ questions ... The customer gets better, more convenient service, and a better understanding of the service value."
Happier employers who do a better job
"Overall, we’re seeing that our service employees are happier. And if your employee is happy when a customer comes in for service, they’re going to do a much better job, in all respects, than someone who’s just watching the clock."
Easy to deploy, long-term results
"I didn’t grow up with computer technology like a lot of our younger employees did, but the program wasn’t hard for me to get comfortable with. The truth is, the little bit of time it takes to learn yields bigger, long-term results. I can’t believe that every center in the country wouldn’t want to sign up for a program like this."
Find out more: Get in touch with Xtime
More service. More convenience. More choices. BMW owners expect nothing less.
Now you can take your service to a whole new level with a best of breed solution that keeps your customers satisfied, increases your service capacity, and boosts profitability. See for yourself. For a demonstration, please complete the form below and we’ll be in touch with you shortly.
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