Xtime is the leading provider of Web Scheduling and Customer Relationship Management (CRM) solutions for automotive service departments in the US. With over 1,700 dealerships enrolled and over 10 million appointments booked in just three and half years, Xtime is well positioned to deliver the innovative service solutions required for today’s market.
Xtime’s ServiceCRM™ software combines online scheduling, dealership scheduling, call center/BDC scheduling, service marketing, advanced shop control and certified DMS integration into a unified solution for fixed operations. By integrating these features into an easy-to-use, affordable system, Xtime immediately improves customer retention and shop utilization, in turn, increasing dealership profitability through increased customer-paid service.
Xtime delivers its product, ServiceCRM™, via the Internet for a single monthly subscription fee per dealer. This “Software as a Service” or SaaS business model, pioneered and validated by successful companies such as Google, WebEx and SalesForce.com, creates immediate and on-going value for dealerships by efficiently delivering rapid and on-going innovation.
Xtime’s customers include all 240 AutoNation dealerships, all 100 Group 1 dealerships and all 140 Sonic Automotive dealerships and Xtime is the Preferred Supplier of Online Service Scheduling at BMW, Chrysler and Saturn. Furthermore, CustomerTraac, DME, eLEAD CRM and Aspen Marketing all use Xtime to power their centralized call centers for service scheduling.
