Xtime is the leading provider of Web Scheduling and Customer Relationship Management (CRM) solutions for automotive service departments. With over 1,700 dealerships enrolled and over 10 million appointments booked in just three and half years, Xtime is well positioned to deliver on the needs of Nissan’s Dealer On-line Service Scheduling Software RFP.
Xtime’s ServiceCRM™ software combines consumer web scheduling, dealership scheduling, call center/BDC scheduling, service marketing, advanced shop control and certified DMS integration into a unified solution for fixed operations. By integrating these features into an easy-to-use, affordable system, Xtime automates customer retention, service scheduling and shop management, in turn, increasing dealership profitability through increased customer-paid service.
Xtime delivers its product, ServiceCRM™, via the Internet for a single monthly subscription fee per dealer. This “Software as a Service” or SaaS business model, pioneered and validated by successful companies such as Google, WebEx and SalesForce.com, creates immediate and on-going value for dealerships by efficiently delivering rapid and on-going innovation. This innovative business model is key to how Xtime will deliver on Nissan’s Value-Up Plan of increasing efficiency on an annual and sustained basis.
Xtime’s customers include all 240 AutoNation dealerships, all 100 Group 1 dealerships and all 140 Sonic Automotive dealerships. Xtime has enterprise pilots underway at Southeast Toyota, Lexus and Honda and has been granted Preferred Supplier status at BMW, Chrysler and Saturn. Furthermore, CustomerTraac, DME (owned by JM Solutions), eLead and NewGen (now owned by Aspen Marketing) all use Xtime to power their centralized call centers for service scheduling.
We have worked hard during the past three and half years to build lasting relationships with these important enterprise customers and business partners and we look forward to offering the same on-going value to all our customers.
