Software Helps West Herr Improve Service Operations; Offers 24/7 Appointment Scheduling
San Mateo, CA - January 17, 2007 — Xtime, Inc., the leading provider of CRM solutions for service operations, today announced that West Herr Automotive Group with 15 dealerships located in western New York state, has committed to a group-wide rollout of Xtime's flagship software product, ServiceCRM™.
Xtime’s ServiceCRM™ software is a CRM system custom designed for dealership service departments. With easy–to–use Web interfaces, it automates every customer interaction including real–time online service appointments for vehicle owners. It also offers sophisticated tools for service campaigns.
“Xtime moves our service departments into the 21st century,” said Mark Zeisz, service director at West Herr Chevrolet—Hamburg. “Our service departments are more accessible to our customers and we’ve also improved shop control.”
“We look forward to increased customer satisfaction and communication with our dealerships through Xtime’s 24/7 Internet appointment setting features,” Zeisz said. “With all the demands on our customers’ time, anything we can do to save them time is a benefit to us all.”
Consumers are accustomed to convenient online scheduling when they book airline tickets, hotel rooms and rental cars. But when they want to book a service appointment at a car dealership, consumers typically have no choice but to use the telephone. This can result in an average wait time of more than of five minutes when they are put on hold, according to the National Automobile Dealers Association.
With Xtime’s Service CRM software, consumers can book service appointments online for increased customer convenience. This provides West Herr dealers a significant advantage over its competition.
“We’re very excited to be in broad deployment with West Herr Automotive Group,” said Neal East, Xtime’s CEO. “They’ve been aggressive users of the product and they provided us excellent feedback since our first deployment at West Herr Chevrolet of Hamburg almost two years ago. We're pleased to consider them a partner.”
“The Xtime staff was willing to work with us,” Zeisz said. “They were very open to suggestions and to improve the product. We worked together to do that. They built this from a car dealership side…not just a computer side. When you speak to Xtime, they support you and they listen,” he said.
About Xtime
Founded in 1999, Xtime, Inc. is the leading provider of CRM solutions for automotive service operations. Xtime’s software provides real–time online
scheduling of service appointments, advanced shop management controls, and Internet and phone–enabled marketing campaign
tools. By enabling dealerships to become more intelligent about creating and managing customer demand, Xtime’s ServiceCRMTM software
increases customer satisfaction while maximizing service drive throughput and profitability. Privately held, Xtime’s investors
include Draper Fisher Jurvetson, RPM Ventures,
and Innovacom, the venture capital arm
of France Telecom. Xtime is based in San Mateo, Calif.,
and can be reached at (650) 508-4300, or www.xtime.com.
About West Herr Automotive Group, Inc.
Founded in 1950, West Herr is the largest auto dealership in New York State. It has 15 locations, selling 19 brands of vehicles and employs over 1,000 people. For more information, visit www.westherr.com.
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Media Contact:
John Lee
Xtime Inc.
(650) 218-0100
