ServiceCRM^TM

Xtime develops custom solutions for leading auto manufacturers, to improve the financial performance of their dealer networks and to increase the satisfaction of vehicle owners with the dealer-provided parts and service experience. Xtime can customize its automotive scheduling solution to meet the needs of any dealer network, and can provide close integration with any manufacturer’s dealer intranet and other data sources.

The Xtime system is open and supports STAR standards, allowing customization and integration with any OEM’s specific business processes and data, for example, service opcodes and pricing; customer, vehicle and dealer data; service bulletins and recalls, etc.

Xtime can not only host the scheduling solution for the automaker, it can provide the marketing and support functions on the vendor’s behalf. Adopting an automated scheduling solution across the entire dealer network will not create a burden on internal resources, or require the adoption of any new hardware, software or technical personnel.

Since 2003 Xtime has provided the foundation for DaimlerChrysler’s eScheduling service for its network of more than 4,200 dealerships across the United States. Xtime not only provides the core technology for eScheduling, including software development, maintenance and support; plus services including data center operations and end-user support. Xtime also manages eScheduling enrollment, implementation, integration and training.