ServiceCRM^TM

Since 2005 Xtime has provided sophisticated automotive service management solutions that free both you and your customers from needless phone calls and waiting time. By adopting this system that deploys easily in any BMW Center, you’ll see benefits that resonate throughout your entire dealership:

You know it and your customers know it: The BMW experience should transcend the car itself, at all touch points, but especially when owners call you for certified BMW service.

In today’s web-enabled world, those expectations are higher than ever and you may not get a second chance. Customers today expect a 24 by 7 retail service experience. They want to know what services you offer, when they are available and when they are completed and they want to access and manage this information at their convenience. Customers have come to expect and demand this level of service and the BMW experience should deliver on these expectations.

More service. More convenience. More choices. BMW owners expect nothing less.
Now you can take your service to a whole new level with a best of breed solution that keeps your customers satisfied, increases your service capacity, and boosts profitability. See for yourself.

Since 2003, Xtime has provided the foundation for Chrysler’s eScheduling service for its network of more than 4,000 dealerships across the United States. Following an initial trial by a limited number of dealers, Xtime launched the service for the entire Chrysler dealership network, enrolling hundreds of dealerships in the first year of operations.

In its close working relationship with Chrysler, Xtime provides the core technology for eScheduling, including software development, maintenance, data center operations, and support. Xtime also manages eScheduling enrollment, implementation, integration, and training.

Chrysler dealers across the country have received eScheduling enthusiastically. Dealers report that eScheduling improves internal operations in numerous ways. Service advisors spend less time in routine appointment scheduling, so they spend more time serving customers face-to-face. This improves upselling, so most dealers realize an increase in the average price per RO over time. In addition, because dealers can manage their time and resources more precisely, they book more ROs per day. Lastly, the convenience of eSchdeduling for vehicle owners means less service business is lost to abandoned calls on hold or no-show appointments. Learn more about the experiences of Chrysler dealers using eScheduling.

As a Chrysler spokesperson reports, “The eScheduling service enables dealers to increase the share of Chrysler vehicle owners that become service customers at their nearby dealership. It’s good for our dealers, it’s good for our customers, and it’s good for us.” For more information about eScheduling, visit http://www.escheduling.org

Saturn facilities adopting the Xtime solution will realize additional benefits when Saturn migrates its retailers to dealer management systems provided by ADP and Reynolds and Reynolds. Xtime fully integrates with the leading DMS software, so that appointment and customer data is shared continuously, thereby eliminating double data-entry and enabling advanced capabilities, such as online access to service history. Xtime is the only scheduling system approved for such data exchange by Reynolds and Reynolds through its Reynolds Certified Interface program.

Saturn facilities can use Xtime to manage all of their appointments, including those taken over the phone, to improve overall efficiency. "Xtime makes our service departments more efficient, the system gives us lots of flexibility for handling critical details like how loaner vehicles and waiters vary across different teams. Now we can accurately prevent over-booking or under-booking so we set ourselves up for success when our customers arrive."