ServiceCRM^TM

Autonation

“The Xtime program is part of our commitment to provide customers with the best possible retail service experience.”
Mike Maroone
President
AutoNation

“With 24 x 7 access to book and manage their own guaranteed service appointments, check their vehicle status and repair history online and receive automated appointment and service reminders, we’ve made it much easier for our customers to get in when they want, for the services their vehicles need.”
Mike Maroone
President
AutoNation

Group 1

“We place a premium on customer service throughout our company and these tools will enable us to consistently deliver the highest levels of service and satisfaction across all of our stores.”
Wade Hubbard
Vice President of Fixed Operations
Group 1

“Xtime’s solution provides all our customers with the convenience of online pricing, recommended services, service history, service status and appointment booking.”
Wade Hubbard
Vice President of Fixed Operations
Group 1

BMW

“Xtime’s unique web scheduling product enables participating BMW centers to build on BMW’s reputation for using advanced technology to directly benefit the consumer.”
Matthew Russell
Service Retail Operations Manager
BMW North America

“BMW drivers will discover Xtime’s online system to be a convenient way to schedule service, any time of day. They are also likely to enjoy a better customer experience at the Service department because of reduced telephone call volumes at the centers.”
Matthew Russell
Service Retail Operations Manager
BMW North America

“BMW drivers will discover Xtime’s online system to be a convenient way to schedule service, any time of day. They are also likely to enjoy a better customer experience at the Service department because of reduced telephone call volumes at the centers.”
Matthew Russell
Service Retail Operations Manager
BMW North America

“Xtime’s appointment system has definitely helped us become the top BMW dealership for customer satisfaction … making a high-quality, detailed appointment is as easy as point-and-click.”
Jim Huber
Parts and Services Director
Checkered Flag BMW
Virginia Beach, VA

“Xtime helps our individual teams maximize daily output of hours sold … allows us to see the loading for each team at the same time, and move appointments to balance capacity across teams.”
Stephen Aubertin
Parts and Service Directory
BMW of San Francisco

“Our service employees are happier. And if your employee is happy when a customer comes in for service, they’re going to do a much better job.”
Bill Fyffe
Parts and Services Director
Kelly BMW
Columbus, OH

Chrysler

“We grossed $19,000 last month and $18,000 the previous month from customers booking their own service appointment on our website”
Rick Beadles
Service Director
Huffines Chrysler Dodge Jeep

“The Service Online Booking feature is great and easily enabled me to select the services needed. Great idea, saves hold time on phone!!!!”
Dan Murray
Customer at Brian Bickmore Dodge

“Your website is awesome. I've tried scheduling service appointments on-line at other dealerships, just to find out that nobody knew they even had it. It is also very nice to have a list of services and their prices”
Kurt Boyack
Customer at Jack Powell Chrysler

“Xtime improves operations at a dealership at every level. This is simply the best new service for dealers that I've seen in years. Every dealership should be using it”
Tom Antonelli
Service Director
Reno Dodge

Saturn

“We evaluated half a dozen options last year, but got excited when we saw the Xtime solution. We now book about 20% of our appointments over the web, and believe that will exceed 50% in 2008. Our customers tell us it’s a great convenience to book appointments and get their vehicle status online. And our service consultants spend more quality time with the guest when they arrive, because Xtime is handling phone calls and busy work for them.”
Reg Proulx
Director of Fixed Operations
Saturn of St Paul

“Xtime makes our service departments more efficient,” says Prouix. “The system gives us lots of flexibility for handling critical details like how loaner vehicles and waiters vary across different teams. Now we can accurately prevent over-booking or under-booking so we set ourselves up for success when our customers arrive.”
Reg Proulx
Director of Fixed Operations
Saturn of St Paul

“We get very favorable feedback from customers on our online booking. The system is well thought-out. For instance, it shows each owner a full schedule of maintenance services and prices for the specific model and year of their vehicle. Service menus get really complicated with all the different model variations, but now we can keep it really simple for the owner and accurate to prevent confusion over pricing”
George Schaust
Director of Fixed Operations
Lupient’s

Checkered Flag

“We have happier customers, more efficient service teams, and higher customer-paid revenues. That makes a clear winner and is why we’re going to be using Xtime throughout all of our dealerships.”
Jim Huber
Parts and Services Director
Checkered Flag

“Many of these systems are just too complicated to learn, and that leads to more problems than solutions. But Xtime is easy to use – just point and click. Customers, appointment coordinators, service advisors, and anyone else can quickly use it to create high quality appointments, And from an operational standpoint, it integrates easily into our ADP system to give our entire team a complete, coordinated view of our current operations and what we can expect tomorrow.”
Jim Huber
Parts and Services Director
Checkered Flag

Hendrick

“Xtime is our business development call center backbone; it helps us efficiently manage our service customers while delivering outstanding service”
Chris Calder
Service Director
Hendrick Lexus

General

“Xtime is the Service CRM tool in all 26 of our dealerships. You guys blow away the competition, no comparison”
Gary Peterson
General Manager
Luther Mazda-Mitsubishi

“Xtime is sliced bread for service managers. I can control my workflow and in turn guarantee my customer satisfaction”
Jeanette Baldwin
Service Director
Anderson Honda

“Xtime maximizes paychecks and revenue for the store. It’s just the best product out there”
Mike Monell
Service Director
Norm Reeves