Deploying Xtime’s ServiceCRM™ product to 100 dealerships nationwide
FOR IMMEDIATE RELEASE
Redwood Shores, CA, — June 10, 2009 — Xtime (www.xtime.com) announced today that Lexus, a division of Toyota Motor Sales U.S.A., Inc, is offering its ServiceCRM™ software to all Lexus dealerships nationwide. Xtime was selected as the exclusive “Approved Supplier” for Lexus after completing a comprehensive, 10 month pilot at 14 dealerships.
The Lexus version of Xtime’s ServiceCRM™ software is officially named the “Lexus Online Service Appointments” or LOSA. The Xtime program automates and integrates many facets of the service experience, including 24x7 online service retailing, automated service scheduling, email and text-based customer notifications, advanced shop control, and certified DMS integration. By integrating these features into a single, affordable, Internet solution, Xtime improves the customer’s service experience and generates increased service business for the dealership.
The Lexus pilot highlighted the significant financial and customer satisfaction advantages of the Xtime program and the sustained results led to the decision to deploy nationwide. “Our experience with the pilot dealerships validated our belief that using Xtime would make it more convenient for our customers to do business with us,” said Marv Ingram, National Customer Services Planning, Business Development and Marketing Manager at Lexus. “By improving the customer’s service experience, we also generated significant new business for our dealerships, creating a win-win for everyone involved.”
These results were further validated by the dealerships themselves. “Online appointments immediately doubled. Kudos to Lexus for such a strong and well-programmed solution,” said David Watts, VP of Fixed Operations, Lexus of Richmond. “This system has added tremendous value… taking our Internet appointment process to an entirely new level,” said Martin Bateson, Service Manager, Lexus of Sacramento.
As the approved supplier to Lexus, Xtime understands the importance of continually extending the value of ServiceCRM™ for both customers and dealerships. “Xtime’s solution includes electronic service menus, appointment boards, integrated call center support, and many other features that comprise a complete platform solution for Lexus,” said Neal East, Xtime’s CEO. “Our comprehensive approach allows us to work with Lexus, both today and into the future, to address the many needs for improved service department performance.”
About Toyota Motor Sales, U.S.A., Inc.
Toyota Motor Sales (TMS), U.S.A., Inc. is the marketing, sales, distribution, and customer service arm of Toyota, Lexus, and Scion. Established in 1957, TMS markets products and services through a network of more than 1,400 Toyota, Lexus, and Scion dealers. With more than 35,000 direct employees and 165,000 indirect employees in the U.S., TMS sold more than 2.2 million vehicles in 2008. For more information about Toyota, visit http://www.toyota.com/, http://www.lexus.com/, http://www.scion.com/ or http://www.toyotanewsroom.com/.
About Xtime
With over 1,700 dealerships enrolled and over 10 million appointments booked since 2005, Xtime is the leading provider of Customer Relationship Management (CRM) and web scheduling solutions for automotive service departments. Xtime’s ServiceCRM™ software combines online scheduling, call center automation, service marketing, electronic service menus, advanced capacity management, appointment/marketing boards, and certified, real-time DMS integration into a complete and unified solution for automotive service departments. Privately held, Xtime is a profitable and rapidly growing company whose investors include Draper Fisher Jurvetson, Saints Capital and RPM Ventures. Xtime is based in Redwood Shores, Calif. and can be reached at (650) 508–4300 or www.xtime.com.
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Media Contact:
Kristine Peary
(650) 218-0787
