-
Eliminates overbooking and underutilization
- Automatic shop loading
- Manages advisor slots, tech hours, shop hours, loaners, waiters and rental capacities Lowers cost per appointment
- Avg. $3-4 per appointment Integrates with ADP, R&R
- Certified real-time interfaces
-
Coordinates scheduling
- Automatically coordinates appointments with remote call centers, Web, DMS, and service marketing Eliminates dropped calls
- Anyone in the dealership can now make service appointments! Frees up advisors
- Advisors focus on increasing dollars per RO
Dealership and BDC Scheduling
ServiceCRM™ is the only service scheduling solution that can support all dealership personnel, including service advisors, call coordinators, and dedicated service BDCs. Key features include: color-coded, daily, weekly and monthly shop ledgers with at-a-glance shop loading and point and click appointment making (no need to know op codes). Comes preloaded with full make, model, year service catalogs including factory recommended, and dealer premium options. Allows the dealership to configure pricing, promotions, and durations for each service in a factory recommended online service catalog. Allows the dealership to configure capacities for shop hours to sell, total appointments, web-only appts, and tech skill hours.
Key benefits are: lower cost of per appointment ($3-4 per appt. for a call coordinator vs. service advisors at ~$10/appt), elimination of dropped calls into service, increased shop utilization, higher show rate vs. advisor appts and automatic coordination with call center personnel, online customers and the DMS.
Next:Call Center Scheduling
