- Non-hostile integrations with both Reynolds & Reynolds and ADP
- High speed broadband connection for near real-time appointment pushes into the DMS
- Bi-directional integration supporting both appointment and customer writes into the DMS
- Regular appointment and RO status synchronization through the business day
Certified DMS Integration & 24x7 Monitoring
ServiceCRM™ is the only solution that has certified integrations with both R&R’s RCI Gateway program and ADP’s OpenAPI program. This secure, high-speed, bi-directional form of integration provides ServiceCRM™ with the ability to write appointments, customer information, and vehicle information into the DMS. It also allows for synchronization of appointment ledgers, customers, and vehicles with the DMS.
Equally important is built-in 24 x 7 monitoring of all DMS connections and individual transactions. Xtime’s back-end integration monitoring tools ensure that all appointments and customer interactions are accurately coordinated with the DMS in real time. Xtime maintains a dedicated staff of CSRs who are focused on monitoring integrations.
Xtime supports integrations with the leading DMS platforms, including ADP Elite and Reynolds & Reynolds ERA.
What is a Real-time Online Scheduling Experience?
