ServiceCRM™
Automotive dealerships and manufacturers currently capture only ~25% of the $137B annual U.S. market for maintenance and repair services, while capacity utilization rates in dealership service departments are often under 60%.
The typical hold-time for making a service appointment by phone is over 5 minutes - shocking in today’s service-centric economy, and yet all-too-familiar for most dealership customers, who also suffer through long check-in times, inaccurate delivery commitments, and incorrect price quotes. Lack of convenience, pricing information, and trust are consistently cited by J.D. Powers as the top three reasons why customers do not use their dealership for non-warranty work.
By automating and improving the service experience, ServiceCRM™ addresses these customer concerns, in turn, making dealerships much more successful.
Customer Online Scheduling
