Key Benefits of Online Scheduling Features
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Decreases cost of booking
- Avg. $1-2 per appointment Improves on email request forms
- Generates 3x the volume of email request forms
- Book more business Captures new service customers
- Avg. 5 brand new customers per month
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Generates appointment reminders
- Improve customer retention Makes it easy for your customers
- Online pricing, descriptions and promotions
- Accurate availability search
- Access to service history and status Frees up Service Advisors
- More time for up selling Integrates with ADP & R&R
- Certified real-time interfaces
ServiceCRM™ is the industry’s state-of-the-art solution for online service scheduling and retailing.
Key features include: 24x7 access to online scheduling, pricing, promotions, recommended services, service history, and real-time shop availability. ServiceCRM™ generates and manages automated appointment confirmations, reminders, and service status.
Online scheduling can be implemented in a stand-alone fashion (but still using both shop control and DMS integration) or in combination with the dealership/BDC scheduling and call center scheduling modules.
Next: Dealership and BDC Scheduling What is a Real-time Online Scheduling Experience?
