Key Benefits of Service Marketing Features
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Decreases service marketing costs
- Manages and coordinates all outbound service requests (email, phone, text) from one product
- Uses customer-provided emails to create new service business
- Sends maintenance reminders, no show follow up, and first time service requests via customer-provided email
- Links emails directly back into Online Scheduling
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Increases shop utilization
- Increases show rates through automated appointment reminders
- Automatically generates no show follow up, maintenance reminders, and first time service lists for call agents and/or service advisors
- Dynamically generates pricing promotions tied to online coupons
- Fully automates both lead generation and lead capture in one product
Service Marketing
ServiceCRM™ notifies customers of upcoming services, no shows, and first-time visits via emails that contain an online booking link. As a result, customers can make appointments without involving any dealership personnel. In addition, ServiceCRM™ automatically generates prospect lists and associated call scripts, so that call coordinators and remote call center personnel can proactively contact customers and create new business when they’re not taking incoming calls.
Next:Shop Control and Management Reporting
