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Maximizes shop utilization
- Automates management of shop capacities
- Manages teams, advisors, hours to sell, skill capacities
- Manages loaner, waiter, web scheduling capacities
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Eliminates overbooking
- Improves customer experience
- Automated, color coded, daily, weekly and monthly ledgers control all incoming appointments and match them to available capacities
Advanced Shop Control
Behind all of the service appointment channels that ServiceCRM™ empowers today (dealership, customer, and call center) is a sophisticated and comprehensive shop control system.
Key features include: support for teams (a separate ledger with associated capacities for each lateral support team), loaner/rental capacity management by day and time slot, waiter appointments by day and time slot, variable greeter capacity by time slot (the number of advisors/greeters available by time slot is flexible), dynamic carryover of appointments and adjustment of appointment durations. Advanced shop control also provides complete RO history, RO status, and DMS appointment pulls (loading of DMS appts innto the Xtime ledger).
Each dealership can configure many business rules and policies to customize ServiceCRM™ to its specific business processes.
These features are key to delivering an accurate availability response to the customer that never overbooks the dealership’s advisors and technicians.
Next: Service Catalog
