Bring Your Service Department into the 21st Century
Consumers book millions of flights, events, hotels and restaurant reservations online every day. They’re used to seeing all their options in one place, with features and prices clearly stated, and want to transact once their decision is made. And once expectations have been set, delivery must follow precisely. Did something change along the way? If so you’d better inform them immediately and then deliver on the new promise. Welcome to the 21st century consumer standard. Ignore it at your peril.
Why should servicing their car be any different? Dealer service operations haven’t changed much in the past few decades, a fact that often puts them at odds with their increasingly sophisticated customers. ServiceCRM™ gives dealers a platform with the features needed to meet that standard. It integrates with the DMS to coordinate and communicate through every step of the automotive service lifecycle: scheduling, reminders, service delivery management and customer retention. Welcome to the 21st century.
Immediate, Positive and Measurable ROI
ServiceCRM increases dealership revenue and profitability through higher customer volume, lower cost of acquisition, higher shop utilization and improved dollars per customer visit. And it does all of this while driving higher customer retention and loyalty. It’s a remarkable product used successfully by thousands of dealers.
“Because our processes are now more convenient and easier, it makes the service experience more productive and pleasant for both our customers and my staff.”
- Jeremy Kosior, Service Manager, Calgary BMW
Its ability to generate value has been proven in thousands of successful installations over nearly a decade. ServiceCRM creates immediate and ongoing value, generating measurable ROI of between 5-to-1 and 10-to-1. It is a sophisticated software application, hosted in the cloud and delivered over the Internet via a “Software as a Service” (SaaS) model.
Like all Xtime products, OEMs and dealers buy ServiceCRM for a per-dealer monthly subscription fee via any of two feature packages:
Everything in Advanced, plus:
Send the right message from the moment your customers arrive
Online Bill Pay
Lets your customers pick up their cars whenever convenient
Learn more about ServiceCRM