Tightly Connected to Your Critical Systems
No dealer can operate without a solid dealer management system (DMS) automating and coordinating its many operations. Yet no DMS offers a comprehensive customer relationship management suite for their service business that compares with Xtime ServiceCRM™. So to make everything work all the time for the dealership, ServiceCRM integrates tightly with the leading North American DMS vendors via ServiceSync™.
ServiceSync Works with Everyone
Using the ServiceSync integration platform, Xtime supports certified integrations with:
ServiceSync integrations are certified, supporting real-time, bi-directional data exchange with the DMS.
This secure, high-speed, bi-directional form of integration provides ServiceCRM with the ability to write appointments, customer information, and vehicle information into the DMS. It also allows for synchronization of appointment ledgers, customers, and vehicles with the DMS.
Equally important is built-in 24×7 monitoring of all DMS connections and individual transactions. Xtime’s behind-the-scenes monitoring tools ensure that all appointments and customer interactions are accurately coordinated with the DMS in real time. Xtime maintains a team of dedicated professionals focused on facilitating and monitoring all DMS integrations.
Key Benefits of ServiceSync Integrations
- Certified, non-hostile integrations with all DMS vendors listed
- High speed broadband connection for real-time appointment pushes into the DMS
- Bi-directional integration supporting both appointment and customer writes into the DMS
- Regular appointment and RO status synchronization throughout the business day
- 24×7 integration performance monitoring
To learn more about how Xtime can provide your dealership with DMS integration contact your Xtime representative or contact us and we’ll connect you with the right people within Xtime.