24×7 Convenience is the New Normal
Today’s consumers are tending to the details of their lives online. They pay bills, register cars, book vacations, and buy stuff from the comfort of their sofas, after the kids are in bed, all while watching Tivo. For tens of millions of consumers, this is the new normal. Dealerships that value their customer’s time and preferred buying style win their business. Period.
A Seamless Experience Drives Confidence
Dealers lose business to missed or dropped calls when advisors are responsible for too many tasks at the same time. Xtime online scheduling gives your customers a transparent, convenient way to reserve time slots for service visits, with certainty. No waiting for a response to an emailed appointment request.
Key Benefits of Online Scheduling
Decreases cost of booking
- Avg. $1-2 per appointment
Improves on email request forms
- Generates 3x the volume of email request forms
Generates new service business
- Avg. 10+ brand new customers per month
Booking thru Menus
- Booking from any online menu
Convenient customer experience
- Online pricing, descriptions and promotions
- Highly accurate availability search
- Creates and sends email or text reminders
- Access to service history and service status
Makes service advisors more productive
- More time for working with customers and selling service
Certified, Real-Time Integrations
Because Xtime integrates with the DMS via secure, certified integrations all appointments are 100% confirmed. Certified integrations include: ADP, Reynolds & Reynolds, DealerTrack/Arkona, AutoMate, DealerBuilt LightYear, Serti and PBS. And combined with Xtime’s capacity management and advanced availability search, the dealership will be ready and waiting for its customer. Confidence inspiring.
The Cheapest Revenue You’ll Find Anywhere
The average Xtime-enabled dealer gets more than 10 new customers per month via their online scheduling capability. Acquiring these customers doesn’t cost the dealer in direct mail and advertising expenses, nor does it take the time of any advisor or other dealer staff to schedule. Xtime books the appointment in the DMS and 90%+ of the time the customers show up, ready to spend.
Online scheduling can be implemented in a stand-alone fashion (but still using both shop control and DMS integration) or in combination with the dealership/BDC scheduling and call center scheduling modules.
Online is just one of the many ways Xtime lets your customers schedule service:
Learn more about Online Scheduling 7